Terms and conditions

In accordance with the provisions of Articles 6-III and 19 of the Act for Confidence in the Digital Economy, and the decree of January 10, 2017 relating to the information of consumers by professionals involved in a real estate transaction. We inform you that:

Our agency fees are available on our website, or on request by email, post, phone or from our contact page.

Publisher

HOMESEEK RED Sàrl

33 boulevard Price Henri

1724 Luxembourg

Luxembourg

tel : +352 26 27 04 67

Company number : B183581

VAT number : LU26925631

Hosting

APIWORK S.A.R.L.
Capital de 12.500 €
1 rue Allieis
75 Antibes
06400 Cannes - France
+33 (0)4 92 91 90 63
Registre du commerce : 489 890 483

Personal data

Use of the Site is subject to compliance with the conditions below. Access to and browsing on the site entail acceptance of these conditions:

Site: refers to the website you access from your internet browser.

The Agency: refers to the real estate Agency(ies) present on the website, responsible for processing the data collected via the Site, which publish listings and collect data entered by users on contact forms.

Data controller

The data controller for personal data collected on the Site is the Agency. You may contact it using the details provided in our Legal notice for any question relating to your personal data.

Data collected

The personal data that may be collected on the Site are as follows:

  • Cookies: Cookies are used, in the context of use of the Site, to collect certain information (in particular, your IP address, information relating to the computer used for browsing, connection mode, type and version of the internet browser, operating system and other technical identifiers, or the URL address of connections, including the date and time, as well as the content accessed).
  • Contact form: When completing the contact form, your surname, first name, email address and message are collected.

Purposes and legal bases of processing

Your personal data are used for the following purposes:

  • Management of the relationship with you (responding to your requests, follow-up of your file), on the basis of the performance of pre-contractual measures taken at your request or of the contract when a contractual relationship is ongoing;
  • Provision of personalised content and services, based on your browsing history, preferences and interests, on the basis of our legitimate interest in improving our services;
  • Audience measurement and improvement of the Site using analytical tools, on the basis of your consent (non-essential cookies);
  • Commercial prospecting by electronic means (emailing), on the basis of your consent or, for our existing clients, our legitimate interest under the conditions provided for by law.

When certain information is mandatory to access specific features of the Site, this mandatory nature is indicated at the time of data entry. If you refuse to provide mandatory information, you may not be able to access certain services, features or sections of the Site.

Your personal information is retained for a period that shall not exceed 36 months, unless:

  • You exercise, under the conditions set out below, one of the rights granted to you by legislation;
  • A longer retention period is authorised or required under a legal or regulatory provision;
  • This period may be renewed if you continue the commercial relationship.

During this period, the Site implements organisational, software, legal, technical and physical measures capable of ensuring the confidentiality and security of your personal data, in order to prevent their damage, erasure or access by unauthorised third parties.

Access to personal data and recipients

Access to your personal data is strictly limited to staff and sales agents of the Agency, authorised by virtue of their duties and bound by a duty of confidentiality.

Your data may also be disclosed to the following subcontractors, contractually responsible for carrying out the tasks necessary for the proper functioning of the Site and its services, as well as for the proper management of the relationship with you:

  • Google Analytics (Google Ireland Ltd / Google LLC): audience measurement and Site traffic statistics;
  • An emailing service provider (Brevo and/or Mailchimp): sending commercial communications and managing emailing campaigns.

These service providers only have limited access to your data and have a contractual obligation to use them in compliance with applicable personal data protection legislation.

Transfers of data outside the European Union

Some of these service providers (in particular Google) may transfer your data outside the European Union, in particular to the United States. These transfers are governed by appropriate safeguards recognised by European regulations (European Commission standard contractual clauses, adequacy decision or any other equivalent mechanism provided by the service provider concerned).

Apart from the cases stated above, the Agency undertakes not to sell, rent, transfer or give third parties access to your data without your prior consent, unless compelled to do so for a legitimate reason (legal obligation, fight against fraud or abuse, exercise of defence rights, etc.).

Your rights

In accordance with applicable legal and regulatory provisions, in particular Law No. 78-17 of 6 January 1978 as amended relating to information technology, files and freedoms and European Regulation No. 2016/679/EU of 27 April 2016, you have the following rights:

  • Exercise your right of access, to find out what personal data concern you;
  • Request the update of your data if they are inaccurate;
  • Request the portability or deletion of your data;
  • Request the limitation of the processing of your data;
  • Object, on legitimate grounds, to the processing of your data;
  • Object to or withdraw your consent to the use, by our services, of your contact details for sending our promotions and solicitations via email, SMS messages, telephone calls and postal mail. This right remains valid whether the information concerning you was transmitted to us directly by you or by third-party partners to whom you communicated it (in this case, you will need to click on the unsubscribe links provided in our SMS or emails or contact us under the conditions set out below).

These various rights may be exercised either directly on the Site in the "Contact" section, by postal mail, or by email at the address available from the "Legal notice" link.

Proof of identity may be requested only when necessary to verify the identity of the applicant. The proof of identity will be destroyed once the request has been processed.

For any further information or complaint, you may contact the Commission nationale pour la protection des données at www.cnpd.lu/.

Use of cookies

What is a cookie?

A cookie is a small text file that websites save on your computer or mobile device when you visit them. It allows these sites to remember your actions and preferences (username, language, font size and other display settings) for a given period, so that you do not have to re-enter this information each time you visit these sites or navigate from one page to another.

Your consent

Cookies that are strictly necessary for the operation of the Site are placed automatically, without prior consent, in accordance with applicable regulations.

All non-essential cookies (audience measurement, personalisation, third-party cookies) are only placed after your consent has been obtained, via the information banner displayed on your first visit.

You may at any time accept, refuse or change your cookie preferences by clicking on the "Cookie management" link available at the bottom of the Site, or by configuring your internet browser. For more information, you can also visit aboutcookies.org.

If you choose to block certain cookies, you may need to enter certain preferences yourself on each visit, and some services or features of the Site may not be accessible.

Why do we use cookies?

We use cookies to, in particular:

  • Manage your preferences when browsing the Site;
  • Improve our services and enable audience measurement (Google Analytics).

Other cookies may be added by third-party applications such as social network share buttons.

Terms and conditions

In accordance with the provisions of Articles 6-III and 19 of the Act for Confidence in the Digital Economy, and the decree of January 10, 2017 relating to the information of consumers by professionals involved in a real estate transaction. We inform you that:

Our agency fees are available on our website, or on request by email, post, phone or from our contact page.

Publisher

Homeseek Prince Henri

33 boulevard Price Henri

1724 Luxembourg

Luxembourg

tel : +352 26 27 04 67

Commercial Court : B183581

VAT identification number : LU26925631

Hosting

APIWORK S.A.R.L.
Capital de 12.500 €
1 rue Allieis
75 Antibes
06400 Cannes - France
+33 (0)4 92 91 90 63
Registre du commerce : 489 890 483

Privacy notice

The use of this Website is subjected to the respect of the conditions below. Access and navigation on this Website entail acceptance of these conditions:

Definitions

Website: refers to the website you reach from your internet browser

Agency: refers to the real estate Agency(ies) publishing listings on the website and collecting data entered by the Internet user on contact forms of this website.

Personal information that can be collected from this Website are the following:

  • Cookies: Cookies are used, through the use of the Website, to collect some information (In particular: your IP address, technical information related to the computer used for browsing, connection mode, internet browser’s type and version, operating system, URL address used for browsing or other technical IDs referring to information such as date and time or accessed contents). You can disable Cookies in your browser parameters.
  • Contact form: when filling in and sending it, your name, first name, email address and message are collected.

Your personal information is mainly used the following way:

  • Management of relationship with you ;
  • Content supply and personalised services, according to your browsing history, your preferences and centers of interest ;

This Website will notify you, whenever requested information is mandatory to access Website specific features. In case you refuse to give mandatory information, some services, features or parts of the Website might not be available to you.

Your Personal Information is kept for a period that will not exceed 36 months, unless:

  • You assert, in the conditions set below, one of your rights recognised by the legislation ;
  • A longer period is authorised or imposed by virtue of a legal or statutory requirement ;
  • You renew the agreement herein, by maintaining customer relationship.

During this period, the website is set up with organisational, software, legal, technical and physical ways of assuring confidentiality and safety of your personal data, in order to keep them from being damaged, erased or accessible by unauthorised third parties.

Access to Personal Information

Access to your Personal Information is strictly limited to staff and sales agents of the Agency, authorised with their position and held to an obligation of confidentiality. However, collected data could be given to subcontractors, contractually in charge of specific tasks needed for the Website’s proper functioning and its services, as well as for management of the relationship with you, without your authorisation. It should be noted that within the framework for performing their services, subcontractors only have a limited access to your personal information and have a contractual obligation to use them in accordance with regulations of applicable legislation regarding personal data protection. With the exception of the situation described above, the Agency commits to not selling, renting, conceding or giving third parties access to your personal information without your preliminary consent, unless forced to do so because of a justified motive (legal obligation, fight against fraud or abuse, exercise of Defence Rights, etc.).

In accordance with the applicable legal and statutory requirements, in particular the law n°78-17 of January 6th 1978 modified according to the information technology, files and liberties of the European regulation n°2016/679/UE of April 27th 2016 (applicable from May 25th mai 2018), you have the following rights:

  • Exercise your access right, in order to know personal data that concerns you ;
  • Ask for the update of your information if it is not accurate ;
  • Ask for the portability or for the deletion of your data ;
  • Ask for the limitation of your data treatment ;
  • To oppose, with justifiable motives, the processing of your data ;
  • To oppose or withdraw your consent from the use of your contact information by our services, to send promotional offers and requests via e-mail, text messages, phone calls and mail. This right remains valid whether information concerning you was directly transmitted to us by yourself or by third parties to whom you communicated them (In this case, you will have to click on the unsubscription links placed in our text messages, e-mails or to contact us through the processes detailed hereinafter).

These various rights are to be exercised either by modifying your account parameters, or directly on the Website in the “Contact” section, by e-mail, or by mail at the address mentioned on the “legal notice” or “Terms & Conditions” link.

For safety reasons and to avoid any fraudulent request, this demand must be accompanied with a documentary evidence of identity. The documentary evidence will be destroyed once the demand is handled.


How do we use cookies?

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How can I deactivate cookies?

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Why do we use cookies?

We use cookies to:

Manage your preferences when browsing the site

Improve our services and get an audience measurement

Other cookies may be added by third-party applications such as social share buttons.


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